Customer Support

For over 25 years, CaseWare has been committed to providing superior customer support to our global client base. We can provide support online or via telephone to help you use our solutions effortlessly.

Our support delivery begins with training and continues through to customer assistance and surveys. We aim to make sure our first interaction is successful. The majority of support requests received are resolved within 24 hours.

We offer:

  • Monday to Friday access to our technical experts via telephone and email
  • Local support available through our partner channel
  • Free product updates
  • Remote diagnostic services
  • Access to our customer support site with a library of downloadable materials

For more information, email us at ideasupport@caseware.com.

Supported IDEA Users can access the IDEA Support Site here: https://support.casewareanalytics.com/